• Customer Service & Experience Consulting

    Employee & Company Culture Consulting

    Customer Experience Keynotes & Workshops

  • Choose the Service that Fits Your Needs

     

    Our customer experience consulting services help small businesses deliver a consistently great customer experience. Whether you need a short-term or long-term project, we can help you in the following three areas…

  • Customer Service & Experience Consulting

     

    Providing consistently great customer experience requires clear systems and tools your team can use to exceed customer expectations. With our Customer Service & Experience Consulting, you will get the systems and tools you need and personalized coaching to help you implement them and stay on track.

  • broken image

    What to Expect

    • Group Size: Averagely 5-12 attendees are allowed in a workshop.
    • Training Length: Training lasts 8 hours and is best done in one day.
    • Virtual or In-Person: Do the training via Zoom or in person, whichever is best for your team.
    • Tools Your Team Will Get:
    1. Customer Experience Audit
    2. Service Standard Secrets
    3. Service Recovery Tools
    4. And much, much more

  • Employee & Company Culture Consulting

     

    We help you improve communication, elevate company culture to reduce turnover, and improve morale.

  • broken image

    What to Expect

    • Group Size: Averagely 5-12 attendees are allowed in a workshop.
    • Training Length: Training lasts 8 hours and is best done in one day.
    • Virtual or In-Person: Do the training via Zoom or in person, whichever is best for your team. 
    • Tools Your Team Will Get:
    1. Employee Experience Audit
    2. Custom Communication Manuals
    3. Service Recovery Tools
    4. And much, much more!!

  • Customer Experience Keynotes & Workshops

     

    Are you planning a gathering of business owners and leaders? Bring Francis in to be your Keynote Speaker at your next event on Customer Experience. Francis delivers engaging presentations and workshops that elevate your credibility and transform participants’ understanding of how to elevate the customer experience.

  • broken image

    Benefits

    Benefits for the attendees:

    • They’ll discover a system-based approach to improving customer experience.
    • They’ll find out how to become a true service company.
    • They’ll be equipped to attract more customers and charge a premium price.

    Benefits for you:

    • Give your event a big boost in credibility.
    • Inspire connection.
    • Increase attendance numbers and generate revenue. 

  • Moving Forward is Simple

    1

    Request an Appointment

     

    During your virtual Discovery Session, you’ll share your story, get your questions answered, and get practical advice you can implement immediately.

    2

    Get a Custom Plan 

     

    In a series of workshops, we will define the customer experience you want to deliver and create clear systems tailored to your organization.

    3

    Execute Your Plan 

     

    Your business will be empowered to deliver a consistently great customer experience, charge a premium price, and increase profits.

  • broken image

  • Become the Industry Leader in Customer Experience Starting Today

     


     

    Cookie Use
    We use cookies to ensure a smooth browsing experience. By continuing we assume you accept the use of cookies.
    Learn More