If you’re like us, you’ve experienced the frustration of attempting to improve your team’s customer experience but getting nowhere. Every business owner has been there at one point or another. You’re not alone.
You’ve likely wondered if there was a customer experience consultant or a system that could help your team deliver a consistently great customer experience. We know you want to become the industry leader when it comes to customer experience, and we believe no business owner deserves to feel stuck and clueless about how to reach that goal.
At Flair Consulting Group, we get it.
Meet Your Customer Experience Consultant
Hi, I'm Francis, a Certified Customer Experience Consultant trained on the same secrets and systems used by World Class Service Companies around the globe.
Years ago, as a Chief Experience Officer for a small business, I couldn't get my team on the same page regarding customer experience. I remember when an employee came to me crying. She had done everything she was told, yet a customer complained that she made no eye contact.
That was a pivotal moment for me. It motivated me to discover a customer experience system that works – one that has produced outstanding results for my team and my clients, who can charge up to 40% more for their services and grow revenue by 5% annually by improving the customer experience.
Get Clear Systems to Help Your Team Provide a Consistently Great Customer Experience
Most small business owners struggle to improve their team’s customer service experience, leading to lower profits. At Flair Consulting Group, we give small businesses clear systems to follow so they can deliver a consistently great customer experience, charge a premium price, and increase profits.